Well looks like no one handles the "Support Email" so I'll post here. I have 2 issues now. Name changes result in both problems. IGN(s) Iron16head > Guns_N_Pork > Sir_Guns First problem is "OP Prison". Under Iron16head is my plot and money. Plot is unaccessible under my current IGN "Sir_Guns" money was lost from changing IGN too, around 340bil. Second problem is "Prison". "Guns_N_Pork" to "Sir_Guns" changing my IGN resulted in a reset in my McMMo credits. Everything else was okay besides McMMo credits. Only "Mining" and "Smelting" are a little something from mining and smelting before noticing it. I hope posting here will result in a solution.
You may need to change your name back. That is the only solution I have. Or maybe message a developer but I am unsure if they can fix this.
Unfortunatelypeople don't take into account what will happen to their balances etc when they change their names, the only thing I can suggest is to change your name back as I rarely hear of cyp sorting this issue as it is self inflicted so you will just have to pick which name you prefer and then bare all of this in mind if you ever decide to change your name in the future. As for the support email, it is not checked on a regular basis but if you email it regularly and I mean like every 1-3 days it may get sorted.
Support may take 1-3 days to reply, so please be patient. I would recommend changing your name back if you really want your Stuff back. Good Luck!